Frequently Asked Questions
1. How often is the New Arrivals collection updated?
We add new products as they're selected and stocked, rather than on a fixed schedule, so it's worth checking back regularly for what's just landed.
2. Are new arrivals ever discounted?
We don't run percentage discounts on new arrivals. Prices reflect the genuine value of each product from the day it's listed.
3. Can new arrivals sell out?
Yes, particularly popular items can sell out. If something you want is unavailable, check back or contact us to ask about restock timing.
4. How do I find new arrivals for my specific pet?
Each product listing specifies whether it suits dogs, cats, or both, along with size guidance, so check the individual product page to confirm the right fit.
5. What's your return policy on new arrivals?
We accept returns for faulty items within 30 days, in original unused condition. Change of mind and incorrect sizing aren't eligible for return, so please check product details carefully before ordering. See our full Refund Policy for details.