Shipping policy

Our order process:

  1. Once you have placed your order, the processing phase begins. This can take 1-3 business days to complete.

Once the processing phase has been completed:

  1. If your items are in stock your order will be shipped from our fulfilment centre in Australia or one of our global warehouses that is closest to your location or region.
  2. When an order has started the shipping phase you will receive an email (check your junk mail) notifying you that your order has been processed and is being shipped.
  3. You will receive a tracking number via email once your order has been fulfilled. And you can track your order at https://tracking.pawfectlypets.shop
  4. In-Stock items usually take between 7-10 business days for delivery for local metro areas and up to 20 days for regional areas.
    1. Australia-wide deliveries are on average around 7 - 10 business days after fulfilment.
    2. Deliveries to New Zealand are on average around 7 – 10 business days after fulfilment.
    3. Deliveries to North America, Western Europe, Asia and the Pacific are on average around 7 – 10 business days after fulfilment.
    4. Deliveries to the rest of the world are on average around 10 – 15 business days after fulfilment.
  5. If you have not received your order within this time, please contact hello@pawfectlypets.shop
  6. If you require faster delivery, once you have placed your order please email hello@pawfectlypets.shop with your order reference and we can provide you with a quote for faster delivery where available.

 

Delivery rates:

  • Import duties and local taxes are NOT included in the shipping or product prices and are the responsibility of the purchaser.
  • For other orders or weights and sizes, shipping will be calculated at checkout. 
  • For large orders over 100 kilograms, it is the responsibility of the receiver to unload goods.
  • Free authority to leave is included in the shipping price. 
  • If you're not home your package will be available for collection from a post office or left in a safe place.
  • Free Shipping is not available for oversize items. Your final shipping rate is calculated at check out.

All deliveries are fully trackable at https://tracking.pawfectlypets.shop

 

Delivery to remote areas 

You can reach remote addresses with Pawfectly Pets! Normally, these are far-flung places that may require a remote surcharge. We’ll always let you know of any remote charges as soon as possible to avoid nasty surprises.

Note: Unless stated otherwise any references for deliveries or shipping times that are specified as days in calculated in business/working days (5-day week - Mon-Fri)