Frequently Asked Questions
1. Do cooling mats work for cats as well as dogs?
Yes. Ice silk cooling mats work the same way for cats and dogs, drawing heat away from the body on contact without electricity or refrigeration.
2. What's the difference between a cooling mat and a cooling bed?
A cooling mat lies flat on the floor or furniture, while a cooling bed uses a raised or bolstered frame to add support and improve airflow underneath your pet.
3. Do cooling mats need to be refrigerated or frozen?
No. Ice silk cooling mats activate on contact with body heat, so there's no freezing, refrigeration, or electricity required.
4. Can cooling mats be used outdoors?
Yes. Their lightweight, foldable design makes them suitable for patios, camping, car trips, and outdoor outings as well as indoor use.
5. How do I know if my pet is overheating?
Excessive panting, lethargy, drooling, and reluctance to move are common early signs. Providing shade, water, and cooling products can help, but persistent symptoms warrant a vet check.
6. What's your return policy on cooling gear?
We accept returns for faulty items within 30 days, in original unused condition. Change of mind and incorrect sizing aren't eligible for return, so please check product details carefully before ordering. See our full Refund Policy for details.