Frequently Asked Questions
How does the dog cooling mat work without electricity or refrigeration?
The mat uses advanced ice silk technology that naturally absorbs your pet's body heat upon contact. The special fabric disperses heat away from your pet's body, providing a cooling sensation that's comfortable and safe. No pre-cooling, electricity, or freezing is required—it activates automatically when your pet lies down.
What size cooling mat should I choose for my pet?
Select the size based on your pet's weight for optimal comfort:
| Size | Length | Width | Suitable Pet Weight |
|---|---|---|---|
| XS | 40cm / 15.7in | 30cm / 11.8in | <2kg / <4.4lbs |
| S | 50cm / 19.7in | 40cm / 15.7in | <2.5kg / <5.5lbs |
| M | 62cm / 24.4in | 50cm / 19.7in | <7.5kg / <16.5lbs |
| L | 70cm / 27.6in | 55cm / 21.7in | <15kg / <33.1lbs |
| XL | 100cm / 39.4in | 70cm / 27.6in | <40kg / <88.2lbs |
| 2XL | 150cm / 59.1in | 100cm / 39.4in | <85kg / <187.4lbs |
Measure your pet whilst lying down to ensure adequate space.
Is the cooling mat safe for puppies, kittens, and senior pets?
Absolutely. The mat is made from non-toxic, pet-safe materials that are completely safe for animals of all ages. The cooling effect is gentle and won't cause discomfort or shock. However, always supervise young pets initially to ensure they adapt well to the new surface.
Can I use this cooling mat outdoors or in my car?
Yes! The versatile design makes it perfect for various locations including outdoor settings like gardens, patios, and beaches, as well as in vehicles during travel. The portable, foldable construction allows you to take it anywhere your pet goes, ensuring comfort on all adventures.
How do I clean and maintain the dog cooling mat?
Cleaning is simple and convenient. For light maintenance, wipe the surface with a damp cloth. For deeper cleaning, the mat is machine washable. After washing, allow it to air dry completely before use. Avoid bleach and harsh chemicals to maintain the cooling properties and extend the mat's lifespan.
Will the cooling mat work in extremely hot temperatures?
The mat provides effective cooling relief in hot weather by absorbing and dispersing body heat. Whilst it won't feel icy cold, it will be noticeably cooler than regular bedding. For extreme temperatures above 40°C (104°F), combine the mat with other cooling methods like shade, fresh water, and air conditioning for optimal pet comfort.
Can multiple pets share the same cooling mat?
Yes, if the mat is large enough to accommodate them comfortably. However, for hygiene and to prevent territorial behaviour, we recommend purchasing individual mats for each pet, especially if they're not accustomed to sharing sleeping spaces. The XL and 2XL sizes work well for multiple small pets.
Is the mat durable enough to withstand scratching and digging?
The cooling mat is constructed with durable materials designed to withstand regular pet use, including light scratching. However, to maximise longevity, keep your pet's nails trimmed and supervise pets that are aggressive chewers or diggers. The mat is meant for resting, not as a chew toy.
How long does the cooling effect last?
The cooling effect is continuous as long as your pet is using the mat. The ice silk technology works by heat absorption, so it activates when your pet lies down and continues working throughout use. If the mat warms up after extended use, simply allow it to rest for a short period to reset its cooling properties.
Can I use the cooling mat year-round or only in summer?
Whilst designed primarily for warm weather comfort, the mat can be used year-round. The breathable design makes it comfortable in any season. During cooler months, it provides a clean, comfortable surface without the cooling effect being problematic. Many pet owners find it valuable as a protective layer for furniture or car seats throughout the year.

